Kids Valley

Refund and Returns Policy

Refund and Returns Policy

Last updated: 1 January 2026

At Kids Valley, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

  1. Returns Eligibility

You have the right to return items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

To be eligible for a return:
• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging
• Proof of purchase is required

  1. Non-Returnable Items

The following items cannot be returned:
• Items that have been worn, washed, or damaged
• Personal or hygiene-sensitive items (if applicable)
• Sale or clearance items (unless faulty)

  1. How to Request a Return

To request a return, please contact us at:

📧 Email: info@kidsvalley.uk

Include:
• Your order number
• Reason for return
• Photos (if the item is faulty or damaged)

We will respond within 2–3 business days with return instructions.

  1. Refunds

Once your return is received and inspected:
• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable, unless the item is faulty

  1. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will offer a replacement or full refund at no extra cost.

  1. Exchanges

At this time, we do not offer direct exchanges.
Please return the item and place a new order.

  1. Contact Us

If you have any questions about returns or refunds, contact us at:

📧 info@kidsvalley.uk